Shipping & Returns


shipping

We ship orders via Fastrack or LBC Express. The rates are as follows:

  • Metro Manila (1-3 days) - ₱55.00
  • Rizal (3-7 days) - ₱60.00
    • Includes Taytay, Cainta, Angono, San Mateo 1&2, Ampid, Antipolo (except San Luis, San Jose, Rigles, Bosoboso, Prayer Mountain, Solid Cement, Villa Consolacion)
    • Cavite (3-7 days) - ₱75.00
      • Includes Molino 1-6, Aniban 1-3, Ligas 1-3, Bacoor, Imus, Noveleta, Cavite City, Gen. Trias, Trece Martines, Paliparan 1, Alapan 1 & 2, Kawit, Tanza, Dasmariñas (except Langkaan 1 & 2) 
    • Other Provincial (5-7 days) - ₱150.00
      • All other provincial areas not listed above
    LBC EXPRESS (NEXT DAY DELIVERY):
    • Metro Manila - ₱165.00
    • North & South Luzon - ₱185.00
    • Visayas & Mindanao - ₱205.00

    HONESTBEE (RUSH SAME DAY DELIVERY):

    • Metro Manila - ₱220.00 - ₱320.00 (depending on size of pouch to be used)

    Payments must be settled by 8PM for us to ship your order the next day. You should also receive it on that same day.

    Do you ship internationally?

    Yes! We ship worldwide via DHL Express. Rates will vary depending on location and order volume. Shipping and handling fee will be calculated once order has been placed, please contact us for further details via email at heyfrankieph@gmail.com. Approximate shipping fee (inclusive of handling cost of Php 500) is $40-$70.

     How long until my package arrives?

    Metro Manila - 1-3 business days 
    Provincial - 5-7 business days
    International: 3-5 business days

    *Business days: Monday to Friday, excluding Sundays and Holidays

    returns

    Due to sanitary reasons, we do not accept returns or exchanges.

    We take great care in checking condition and quality of products before shipping them out to you. However, should you find that your item is damaged upon arrival, please don't hesitate to contact us immediately via email at heyfrankieph@gmail.com. Don't forget to include the following details:

    • Your name and order number
    • Photos of the damaged item/s.